Service Payments
Fees, payment schedules, deliverables and service periods should be agreed before work begins. Clients are responsible for reviewing the scope and providing correct billing and project information.
Cancellation Requests
Please request cancellation in writing as soon as possible. A request does not automatically create a refund entitlement; eligibility depends on the agreed scope, resources committed and work already performed.
Digital Services and Work Already Started
Digital advertising support, account management, social media and Telegram services may involve time-sensitive work. Charges for completed work, time already spent, approved milestones and non-recoverable third-party costs may not be refundable.
Custom Creative Work
For poster and creative design, concept development, revisions, licensed assets and completed deliverables may be charged according to the agreed scope. Work already created or delivered may not be fully refundable.
Refund Eligibility
A partial or full refund may be considered where Ad Profit has not started the work, cannot provide a material part of the agreed service, or where both parties agree that a refund is fair after reviewing completed work and costs.
Generally Non-Refundable Situations
- Completed or accepted services and deliverables.
- Work performed before a cancellation request.
- Client delays, missing access, incomplete information or changes outside the agreed scope.
- Third-party charges, platform fees or licensed assets that cannot be recovered.
- Outcomes controlled by independent platforms, including approval, restrictions, delivery or performance.
Refund Processing
If approved, the refund method and expected processing period will be communicated in writing. Timing can depend on the payment provider and banking network. No processing timeline should be treated as guaranteed unless confirmed for the specific request.
Client Responsibilities
Clients should provide accurate instructions, required access, lawful content and timely feedback. Requested content, products and advertising must comply with applicable laws and platform policies.
How to Request a Refund
Email adprofitsupport@gmail.com with your name, contact details, service or invoice reference, reason for the request and relevant supporting information. Requests will be reviewed against the agreed scope and work completed.